Decorative Lace

Welcome to the FAQ section of Decorative Lace’s Woven Lace & Border, where we endeavor to enhance your shopping experience
by addressing common queries. Whether you’re a seasoned crafter, fashion enthusiast, or business owner, we aim to provide clarity
and assistance. Below, you’ll find answers to frequently asked questions about our products, ordering process, shipping, and more.
If you cannot find the information you need, please do not hesitate to contact our customer support team for personalized assistance.
Let’s embark on this journey into the world of lace and borders together!

We’re Happy To Help!

We provide free shipping across India, but for abroad, we charge as per shipping company charges.

  • We serve every fashion enthusiast and fashion accessories lovers irrespective of any age, gender and location.
  • We always cater special offers to our subscribed members and wholesale clients.
  • We accept payments from all UPI, QR Codes, Debit Card, Credit Card, Net Banking.
  • We are also serving with Cash on Delivery facility.
  • We are facilatating the services with reputed and renowned payment gateway organization.
  • Yes, you need to provide an Indian delivery address.
  • Kindly check whether we deliver to the required pin-code at our check-out page.
  • You can also provide a billing address as a non Indian address.

 Yes, we offer international shipping to select countries. shipping fees and delivery times may vary based on the destination.

Feel free to contact us anytime.

Kindly refer our contact page for our complete contact details.

  • We can only deliver products which are featured on the website and available in stock.
  • But, we do have customised option only in case if it would meet certain criteria for order fulfilment.

It is possible that you may not find an item you saw in the store, since it could have gone out of stock or it may not be a part of our online range at present.

  • If the item is out of stock when you are trying to add it to your shopping bag, you will be informed immediately and the item won’t get added to the shopping bag.
  • However, if the item goes out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You would then need to remove it from your bag before proceeding to check out.
  • No, However, in some cases where the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.
  • For Bulk quantity, if you are GST registered buyer, kindly register yourself under our Wholesaler Registration and there you can also get wholesale prices of the products.

Our shipping company will leave a message and attempt again. We urge you to plan and coordinate the purchase in a manner that someone is available to accept the shipment at the provided delivery address.

  • No, you need not register to shop at  www.wovenlace.com. However, if you register you could avail priority notified about the discounts and offers and future sale, benefits of better service, quicker checkout and a host of special privileges.
  • To shop without registering, you just need to click on the “continue as guest’ option on the sign-in/register page during checkout.

No, registration on www.wovenlace.com is absolutely free.

Yes, you can cancel your registration at your wish. You will need to contact our Customer Service Representative on +91 84015 69506

  (10:00 am to 10:00 pm) with a request and reason for cancellation and we will do the needful within 12 working days.

We want you to be satisfied with your purchase.  Please see our Returns & Refunds page for detailed instructions.

Once your order is shipped, you will receive a tracking number via email/message/whatsapp. You can use this tracking number to monitor the status and estimated delivery time of your package.

We strive to process orders promptly. If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order is processed.

Yes, we offer wholesale pricing and bulk discounts for large orders. Please reach out to our sales team through the Wholesale Registeration page for more information.

We occasionally run promotions and discounts. To stay updated, subscribe to our newsletter or follow us on social media platforms for the latest offers.

Enquiry Form

    Welcome to Our FAQ's Section!

    Our customer support team has compiled answers to some of the most common questions our customers ask. 
    If you don’t find the information regarding Decorative Lace you’re looking for, feel free to reach out to us for further assistance.

    1How do I place an order ?

    Just browse our website and add the Decorative Lace items you want to your shopping cart to order.
    When you’re ready to checkout, follow the prompts to input your shipping and payment information.
    If you face any difficulties, our customer support team is here to help you.

    2. What payment methods do you accept ?

    We securely encrypt all payment transactions to protect your personal information. We offer various payment methods,
    including credit/debit cards, COD, UPI, and bank transfers.

    3. Can I track my order ?

    Yes, you can track your order once it has been shipped. Upon shipment, you will receive a tracking number via email
    or SMS, depending on the contact information provided during checkout. Simply use the tracking number to monitor
    the status of your delivery.

    4. Do you offer international shipping ?

    Yes, we offer international shipping to select countries. During checkout, you’ll have the option to select your preferred
    shipping destination. Please note that shipping times and costs may vary depending on the destination and shipping
    method chosen.

    5. What is your return policy ?

    We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order,
    you may return it within 2-3 days of receipt for a refund or exchange, subject to our return policy. Please refer to
    our Returns & Exchanges page for detailed information on our return process and eligibility criteria.

    6. Do you offer customization options ?

    Yes, we offer customization options on selected products Decorative Lace. Whether you need a specific size, color,
    or design, our team can work with you to create a custom solution tailored to your needs. Please contact our customer
    team to discuss your customization requirements.

    7. How can I contact customer support ?

    You can contact our customer support team via email at info@wovenlace.com, phone at 8401569506, or live chat on our website.
    Our friendly and knowledgeable representatives are available to assist you with any questions or concerns you may have.

    We hope these FAQs have been helpful! If you have any additional questions or require further assistance, please don’t hesitate
    to reach out to us. Your satisfaction our Decorative Lace to top priority, and we’re here to ensure you have a seamless shopping
    experience with us.

    Decorative Lace

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